Collection Management Services

Conference Board of Canada

MARC records are loaded but the links are leading to a strange page with CSS? Example here

Another problem is if you copy and paste a working page from CBoC, the user gets a 502 Bad Gateway Example here

Implications

Our Primo records don't lead to the resources and our emailed links to users, even if it works for us, don't always work for the user

Workaround

If can direct the user to go into the Conference Board of Canada website through our DoD and search the item title to get access. The 502 Gateway error might be fixed by clearing cache or refreshing the page

13 Mar 23

Dunno. Can't find working direct links from CBoC or from other libraries. May be a temporary error? KC to email CBoC and check.

Stale Gale links

~36,000 loaded records have an old link to Gale resources. The old URL usually contains "gdc.galegroup.com" but there are some variations that also don't work. 

Implications

When one of these links is clicked, it leads to "The connection was reset" or Unavailable. Example here

Workaround

We still have access to this. Find which Gale collection the item is in and search directly in Gale. To find the collection, look at the source record and the 960 field. Find the collection on the Databases page and search the required title.

22 Feb 23

NA sent info to cats@ for replacement 

Proxy Problem Related to Zotero

Some proxy problems have been caused by a feature in the citation manager Zotero.

Zotero helps by adding the proxy to all links from a site, but sometimes that proxy is incorrect or just doesn't resolve correctly.

If you are able to access the content but the user is not, ask them to try their browser in incognito or private mode. (See: Troubleshooting - Useful Tools)

If that solves the problem, clearing the cache and cookies should fix it. (See: Troubleshooting - Useful Tools)

Here are instructions from Zotero https://www.zotero.org/support/kb/proxy_troubleshooting

Another solution is to make sure the user has the latest version of Zotero installed.

13 Feb 23

This affected many users over many platforms. Zotero has fixed this and may require users updating to newest version of Zotero

Why is this Irwin Law title not working / not in the catalogue?

update Mar 27, 2023

ExL responded they are still trying to contact vendor

Oct 29, 2022

DA submitted case and looking into Archives discovery

Palgrave Springer Ebook Collections

Uvic Libraries has access to all the Palgrave ebook collection. When Springer Nature acquired Palgrave McMillan they moved hosting to the Springer platform and made redirects from the old URLs (palgraveconnect.com) so they arrived at the correct book on the Springer platform (link.springer.com). Those redirects are no longer in place.

Acquisitions will work on cleaning up the records but there are some complications and to ensure discovery of our entitled books this project will take time and we do not have an estimated time of completion.

Implications

While that is in process there will be duplicate records and links to "Page Not Found". We have access to these books though, and there are few ways to find it.

Workaround

1. From the "Page Not Found", click the top left Springer logo to get to the home page. Search for the title and it should come up.

2. Search the title in Primo. There should be a result that has "Download PDF" and "Read Online". These will give access even if the link in "Available Online" doesn't.

3. Search the title in Primo and click into the record. If there are multiple entries for Full Text Availability, the one that starts with "Springer Global Palgrave Book Archive" will be the correct link.

UPDATE 23 Feb 23

If the collection is not working, go to the Electronic Service Editor. Change the parser to:

Springer::BOOKS

And the Parser parameters to:

url=https://link.springer.com & url2=https://rd.springer.com & code= & shib= & u_shib=&

The links will now work and we have extra time to compare the collections have the same # of portfolios

23 Feb 23

PP has found a solution. Requires changing collection Service linking parameters.

October 7, 2022

Plan for cleanup is in development

Available Online but not

Initial search suggests we have full text access to this article but when you click in, there are no available links. Alma shows we do not have this title, and it should not show in discovery as available. 

https://search.library.uvic.ca/discovery/search?query=any,contains,Movements,%20Moments,%20and%20Museums%20Melanie%20Adams%20;%20Kayleigh%20Bryant-Greenwell&tab=LIBALL&search_scope=MyInst_and_CI&vid=01VIC_INST:01UVIC&offset=0

Workaround

Direct to ILLO. 

Aug 17

submitted ticket

Gale Databases

Direct linking to some Gale articles is not working.

Implications

Leads to a "Technical Difficulties" page

Workaround

you should still be able to find the article by searching the journal title and then search for the article within the Gale platform

July 13

Duplicate JSTOR records

The collections JSTOR [name and Western Arabic numeral] Current and JSTOR [name and roman numeral] are both activated and seem identical except JSTOR [name and Western Arabic numeral] Current uses print ISSNs and the bibliographic records are sparse.

Possible the problem is from the 360Link 1-to-many process. Migration added extra portfolios to Current collection when it should just be a select few titles from the Roman numeral collection. Those local portfolios in a CZ collection were system-created.

Implications

Duplicate records which may cause confusion and one of the duplicates does not have correct coverage information.

July 11

Need to decide if the Current collections can be deactivated and the implications. 

July 13

asked ExL is there is an easy way to identify and deactivate these

Locally loaded records duplicated with brief CZ records

Titles that were previously marked as no 360 MARC (we did not want a bib record from Serials Solutions) came over as active so there are duplicate records.

July 7

awaiting answer from exL