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Library Technical Help Guide

This guide provides resources and instructions for technical assistance, including document formatting and printing.

How to print in the Libraries – October 2020 Update

Although the library buildings remain closed, we are offering remote print services for current UVic students, faculty and staff, in the McPherson Library from 8:00am-9:00pm, Monday-Friday, charged to your OneCard account.
Printing at the Priestly Law Library will be available starting mid-October: further information and instructions will be posted here.

Our remote print service is a 3-step process:

1. Use PaperCut Mobility to send your print job to the library print queue (LIBRBW for black and white, LIBRC for colour)

2. Present your OneCard to staff at one of our service points and inform that you have a job pending: you will need to confirm your NetLink ID and the job title

3. Library staff will release and retrieve the job and bring it to you at the service point

Please ensure the following before sending a print job for release using the UVic Libraries’ print service:

  • PaperCut Mobility is installed on your laptop (for installation instructions, see here)
  • You are connected to the UVic VPN (for instructions, see here)
  • You have sufficient funds on your OneCard account (funds can be added in-person at the Mystic Market, or online at the UVic OneCard site)

How to send and collect your print job:

Printing services are available in the McPherson Library from 8:00am-9:00pm, Monday-Friday. You will need to bring your OneCard.

1. Send your job to the library print queue:

  • LIBRBW – for black and white print ($.12 per printed side)
  • LIBRC – for colour printing ($.40 per printed side)

2. Alert McPherson Library staff at one of our service points that you have a pending job: you will need to show your OneCard and confirm your Netlink ID and the title of your print job

  • The service points are as follows:
    • Loan Desk Pickup and Check-in desk
    • BiblioCafe Study Space      

3. A staff member will release the print job and retrieve it and will bring it to you at the service point

  • Please note: jobs are held in the queue until the end of each business day, after which time they are automatically deleted

Notes on printing:

  • Print jobs cannot be modified or altered by staff – all jobs will be printed as sent
  • Print jobs cannot be retrieved once cancelled or deleted – any lost jobs must be resent (please note that cancelled or deleted jobs are not charged, so no loss of funds will occur)
  • Print jobs cannot be collected outside of pickup hours

Reprints and refunds:

  • Reprints free of charge will be issued in the event of machine or computer error, including but not limited to:
    • Print job printed with characters (text, images) missing
    • Toner streaks or lines, fading
    • Printer jam damages document and doesn’t automatically reprint
    • Print job is lost after release due to printer crash or system shutdown
  • Reprints free of charge will not be issued in the event of user error, including but not limited to:
    • Print job sent double-sided when intending single-sided
    • Extra or unnecessary pages included in print job
    • Text cut off due to margin settings
    • Print job sent to wrong printer (e.g. black and white instead of colour)
    • Print job prints with marginalia (e.g. comments, tracked changes)
    • Print job prints in black and white from colour printer (e.g. greyscale enabled)
    • Print job size not as desired (e.g. images appear larger or smaller than intended)

Creative Commons License
This work by The University of Victoria Libraries is licensed under a Creative Commons Attribution 4.0 International License unless otherwise indicated when material has been used from other sources.