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Library Technical Help Guide

This guide provides resources and instructions for technical assistance, including document formatting and printing.

Print Troubleshooting for Mac OS

Troubleshooting print jobs for Mac

The PDF below features illustrated descriptions and instructions for the following:

  • How to test PaperCut login
  • Issue: Print job doesn’t appear in PaperCut queue – PaperCut not open or logged in
    • Solution: Log in or open PaperCut from Applications
  • Issue: Print job doesn’t appear in PaperCut queue – Job Held for Authentication
    • Solution: Clear user login credentials and restart PaperCut
  • Issue: Print job doesn’t appear in PaperCut queue – User login not processing correctly
    • Solution 1: Clear login credentials and restart PaperCut – see pages 5-8
    • Solution 2: Uninstall and reinstall PaperCut and printers
      • Uninstall PaperCut
      • Uninstall Printers
  • Issue: Print job doesn’t appear in PaperCut Queue – Printer Paused
    • Solution: Unpause/Resume printer
  • Issue: PaperCut unable to connect to server
    • Solution: Check Wifi connection and restart PaperCut
Creative Commons License
This work by The University of Victoria Libraries is licensed under a Creative Commons Attribution 4.0 International License unless otherwise indicated when material has been used from other sources.