COM100 - Understanding World-Class Organizations

You can use dictionaries to help define new terms and concepts:

Competitiveness (five forces):

• Use industry reports to benchmark how your chosen company is doing against the broader industry
• Consult industry association members lists, company directories, or competition section of company profiles

Leadership:

• Search news for interviews, reporting, or opinion pieces on leaders (CEOs, founders, etc.)
• Search company websites, company created documents, and social media for statements made by leaders
• Search the web for interviews on blogs, or via video and podcast

Strategy & operations:

• Look at company websites, company created documents, investor pages, and press releases to see what actions they have taken

Artificial Intelligence (AI):

• Use industry reports and news to find out how AI might be applied broadly in the industry
• Look at company websites, company created documents, social media and press releases for mentions
• Search for news and articles
• Consider alternate terms such as Algorithm, Automation, Computational intelligence, Data mining, Deep learning, Deep neural network, Machine learning, Natural language processing, Neural network, Text mining, etc. 

Customer & market focus:

• Look at marketing on website and social media
• Search for articles
• Use industry reports to learn about the target market/customers

Start with the website of the company you are researching. A public company listed on the stock exchange will have a lot of investor information including:

• financials & filings -- especially the company's annual report

• board & executives

• strategy & reporting presentations

• news/press releases + social media/blogs

• stock information

• analyst coverage

• initiatives such as sustainability, EDI, employee engagement etc.

► See Shopify's Investors page for sample

Note: It can be much harder to find information about a smaller, private, or international company.

Looking at relevant industry reports will help you identify competition and how your company is performing in the industry compared to others, it will also help you with some aspects of the 5 forces analysis (suppliers, possible new entrants etc.)

 Useful for competitiveness information

News is sometimes our only source of external information about a small or private company. News or interviews with CEOs can provide really current and up to date information about a company’s performance, products, problems, actions, and strategy.

► Search with the company name, leaders' names, and specific keywords (leadership, strategy, diversity, inclusion, employee relationships, etc.) Try searching in:

• Publications that report/provide opinion on business or industry topics (Business Week, Forbes, Fortune, etc.)

• Business Source Complete 

• All newspapers in the Library collection

• Google News

• NexisUni

• A general internet search to capture interviews with individuals via podcasts, video, or social media - evaluate & be critical!

 Useful for finding information on strategy and leadership

Several library databases provide access to company profiles, use these to understand the organizational context and collect basic information.

With any resource, be sure to approach it with a critical eye and consider its authority, purpose, content, and currency.

Authority:

• Who is the author? Are they qualified to write on this topic? Do they have valid credentials?
• Are the affiliated with an institution? Does it display any bias?
• Who is the publisher? Does it display any bias?
• What types of resources do they typically publish?

Purpose:

• What is the purpose of this information? To inform, teach, sell, entertain, persuade?
• Do the authors make their intentions or biases clear?
• Does the purpose suit your research?

Content:

• How well does the resource relate to your topic?
• Is it at an appropriate level?
• Is it supported by evidence?
• Does it have footnotes or references?
• Has the information been reviewed by other experts (peer-review?)

Currency:

• When was the work published?
• Has it been revised or updated?
• Is currency necessary for your research?

Learn how to use Zotero to manage and generate your citations:

Are you managing a large amount of articles, websites, and other resources for your assignment? Why not use a citation management software like Zotero to keep organized and automatically generate your references, you can even create shared libraries for team projects. 

  Zotero is better than ChatGPT at formatting your citations!

Learn how to cite ChatGPT and other AI tools using the following guide: