Log into your dashboard and click on “Create New Project.” Upload a 3D file and fill out the fields. Click submit. If you want to know what infill, layer height, scale, and whether to use supports or not please read what those specifications mean below. If you have specific questions regarding your print; email us at dscommons@uvic.ca or submit a job with what you think you want and leave a note in the comments box. We will help out and answer any questions you may have. Once submitted, your print job will go through the following steps:
Submitted: Your print job has been submitted via the create new print in the customer dashboard. After submission, the DSC will evaluate the cost. If we have any concerns or require clarification with your request, the DSC will email you prior to pricing your print job.
Pending Payment: Once the print is accepted, you’ll receive an email with the cost and link to the online payment.
Paid: After payment is received, your print will be placed in the print queue on a first come, first served basis. (Please let us know if you have a deadline to meet so we can alert you of potential wait times when there are long queues in busy seasons.)
Printing: The item is currently being printed.
Completed: The item has finished printing and can be collected from the front desk in the McPherson library.
Canceled: After 2 weeks of pending payment, the print will automatically be cancelled and need to be resubmitted should it need to be printed. The DSC will not cancel a print if it has not been priced or if it has been paid.
Archived: The item has been printed. The .stl or .obj file may have been deleted.
Archived: The item has been printed. The .stl or .obj file may have been deleted.
When your project is done, we will send you an email notification. Your project can be picked up from the Ask Us Desk at the front entrance on the 1st floor of the McPherson Library. You may be asked for ID.
The cost is determined by the weight and type of material used. Material costs vary from 10 cents to 25 cents per gram. Supports are included in the cost. There is a minimum payment of $2 for print jobs.
The online payment accepts Mastercard and Visa credit cards. Interac transactions from RBC, TD Bank, and some credit unions are also accepted. There is a minimum payment of $2.
If your cards are not accepted by the online form, you can contact us to set up an in-person payment . Please note that OneCard and cash payments are not available.
This varies depending on the time of the semester. During busy times, it may take a couple of weeks or more, since one print job can potentially take many hours or even days to complete. If it is a slow time, turnaround is often less than a week. It always is best to submit your print job early in case there are technical issues or redesigns needed.
Let us know if you have a deadline so that we can alert you of potential wait times if there is a long queue ahead of you.
Ask us